Privacy Policy

Last updated: 7 May 2026

River Oaks Mews Ltd ("we", "us", or "our") operates the website meetingroomgisborne.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our website and booking services.

1. Information We Collect

When you make a booking through our website, we collect the following personal information:

Full name
Email address
Phone number
Company name (optional)
Payment information (processed securely by Stripe — we do not store card details)
Booking details (room, date, time, number of attendees)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and confirm your room booking
To send booking confirmation and receipt emails
To contact you regarding your booking if necessary
To manage our booking records and business operations
To improve our services

3. Payment Processing

All payment transactions are processed by Stripe, a third-party payment provider. We do not store your credit card details on our servers. Stripe's privacy policy is available at stripe.com/nz/privacy.

4. Data Storage

Your booking information is stored securely using Supabase, a cloud database service. Data is stored on servers located in Australia. We retain booking records for up to 3 years for business accounting and legal compliance purposes.

5. Email Communications

We use Resend to send transactional emails including booking confirmations and updates. We will only contact you in relation to your booking. We do not send marketing emails without your consent.

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

Service providers necessary to operate our booking system (Stripe, Supabase, Resend)
Law enforcement or government agencies if required by law

7. Cookies

Our website may use basic cookies to ensure the site functions correctly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

8. Your Rights (New Zealand Privacy Act 2020)

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Make a complaint to the Office of the Privacy Commissioner

To exercise any of these rights, please contact us at management@74greyst.co.nz.

9. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. All data transmission on our website uses SSL encryption (HTTPS). However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: management@74greyst.co.nz
Address: 74 Grey Street, Gisborne 4010, New Zealand